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1. Is the evaluation fee charged if repair authorization is granted?
2. Is there an East coast or Midwest Projector Doctor location?
3. What is the repair process?
4. Are discounts available?
5. Can I get a service request authorization on line?
6. Why can’t I talk with a repair technician about my symptoms?
7. What do customers like most about using Projector Doctor?
8. Why do other service centers buy service and parts from Projector Doctor?
9. How do I reprogram my remote control?
10. I could not find the item I am looking for in your web store.
11. I placed an order today, when will it ship?
12. I need for my order to ship overnight, how do I ensure this happens?
13. How do I cancel my order?
14. I received the wrong item.
15. How do I return the item I ordered?
16. I received my projector and it was damaged in transport.
17. What types of payment does Projector Doctor accept? |
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1. No, the evaluation is FREE if the repair quote is approved. The evaluation only applies if the repair estimate is declined.
2. Yes, we have an Atlanta location which is ramping up at this point. So, at this time, only certain models are being repaired there. If you have an InFocus LP130, an SP7200, or any of the LP4XX series, then you can send the units to our Atlanta office for repair. If you have other models or brands, please send to our location in California. We will keep you posted as we open up the Atlanta facility to more models and larger volumes. Our locations offer Phone coverage till 8:00 Eastern (5:00 Pacific).
3. You can issue a case to send your projector in for repair in two ways. First confirm your brand is a part of the Authorized Manufacturers list (accessible through the Support tab drilldown). Then request a repair case directly by following the steps through the Projector Repair page. OR download the Service Request Form (through the Support tab). Fill it out and either e-mail or fax it in according to the instructions on the form.
Once you have a case, please follow the shipping instructions on the case confirmation e-mail (or see Shipping Instructions in the Support drilldown). The unit will be received and evaluated, an estimate is sent out within 3 days. Once estimate is approved repairs are performed. This will take 5 – 7 days if parts are in stock. If parts are ordered an estimated lead time will be provided.
Our Customer Care Team is unable to provide definite pricing on a repair until our technicians have the opportunity to diagnose the problem.
Every estimate is reviewed and set to the best price possible before being submitted
The estimate of repair will include labor (which is a flat rate which includes cleaning, aligning and testing the unit), parts (if component level repair is possible this lower cost solution will be offered on the estimate), shipping (available rates for ground, three day, two day and overnight service)
The estimate must be approved within 10 business days unless other arrangements have been made upfront.
If the estimate is declined the $65 evaluation fee applies plus shipping charges back to the customer. If estimate is approved, the $65 evaluation is free, then only labor, parts and shipping will apply.
4. Yes for qualified Pro AV Dealers, Integrators, ASC’s and high volume end-users.
5. Yes, projectordoctor.com provides instant case #’s 24 hours every day. This allows users to get the repair process started immediately. Click on the Services Tab in our home page
6. Unlike a computer, the optic and electronic complexities of a digital projector cannot be adequately evaluated over the phone or web. Timely and thorough repairs need direct examination and testing of units by qualified technicians.
7. One simple process for multiple brands warranty and out-of-warranty service. In addition our quick turnaround times and high quality leave us in a class alone.
8. Large inventory of parts on hand, board level component repairs, rapid turnaround times, huge sense of urgency and therefore best customer experience in the projector repair industry.
9. Please e-mail your model number to service@projectordoctor.com
10. Please contact our customer support team at 800.789.9820, option 1.
11. Typically orders will ship out the same day if item is in stock and order placed before 5:30 pm EST. If a part is not in stock, usually it will come into us within 2 – 10 days of your date of order depending on the vendor. Items will ship immediately through the shipping method you selected. A tracking number will be e-mailed to you once the item ships.Projector Doctor does not ship on weekends or major holidays
12. We recommend you contact our customer support team to ensure item is in stock and that your area is covered by overnight service.
13. You must contact Customer Support to cancel an order. Orders for items in stock can be cancelled prior to shipment. Orders for products purchased to fill your order can only be cancelled if Projector Doctor can cancel the associated purchase order without incurring any charges from our supplier. Please refer to the Return Policies in our homepage under Support.
14. Please contact our customer support team right away so we can rectify this situation. A return authorization will be issued for the wrong item and you can either charge the replacement so it cross ships, or we can ship out the replacement once the original item comes into us at Projector Doctor.
15. All sales are final. If we decide to make an exception a 10% to 40% restocking fee may apply. For your specific situation, please refer to the Return Policies in our homepage under Support.
16. We highly recommend that you insure your unit any time it ships and that you utilize sufficient and appropriate packaging to protect it. Projector Doctor is not responsible for damage that occurs during transportation. If the unit arrives to you damaged, save the packaging materials, take digital pictures, contact the carrier and place a claim. Please refer to the Shipping Instructions on the home page under Projector Repair.
17. Projector Doctor requires a form of payment upfront. We accept VISA, MasterCard, and American Express for all transactions. We also accept PayPal on part and lamp sales. We accept Purchase Orders from Resellers who already have terms with us and from government agencies and educational facilities. Credit cards are not charged until services are rendered. |
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