When shipping your projector in for service, it is extremely important that great care is used to protect your property.

Be sure to:

• Remove any mounting brackets. Projector Doctor is not responsible for any loss or damage to mounting brackets.
• Move adjustable feet to the closed position.
• Remove non-standard lens. Retract zoom lens.
• Include the standard lens and the lamp, but please DO NOT send in cables or remote controls. Projector Doctor is not responsible for any lost cables, remotes or soft cases.
• Ensure the packaging material and carton selected is sufficient. Most parcels experience a fair amount of wear. The packaging material must completely fill the shipping carton to prevent movement within the box. We recommend using solid foam, bubble wrap or Styrofoam packaging peanuts. Solid foam provides the greatest degree of protection for larger valuables. All of the major shipping companies are automated; both machines and people will handle the carton.
• If you ship your projector to us in a hard case, we will ship it back to you in the case. Do not ship a projector in a case that is unsuitable for protecting your projector during transportation.
• Please be advised that your projector, once repaired, will be shipped back in a brand new plain brown box or in a custom hard case if provided. We do this for the safety of your property. Re-using cardboard boxes is an issue as the integrity of the package is compromised after it has been shipped twice.
• You have the option to insure your projector. Please make inquires with your carrier for rates. If you prefer to have your unit returned to you insured, please contact us for pricing information.
• Clearly mark your case number on the box.
• Projector Doctor is not responsible for mounting brackets, accessories or soft cases sent in with a projector. Per our shipping instructions, those items should NOT be sent in.
• Freight claim responsibility and insurance liability responsibility both belong to the customer
• Warranty Service Only: We require proof of purchase to validate your warranty. Please do not forget to include your proof of purchase in the shipping box, if you have not already faxed it to us at 858-726-0193. All faxed correspondence need to have your case number marked as a reference. Projectors received without proof of purchase will be treated as an out of warranty repair and subject to a standard evaluation fee. Please be advised that the customer is responsible for all inbound shipping. Most manufacturers, except 3M, will cover the cost of the return Freight (FedEx Ground)

Your package and projector will be inspected upon receipt. Any damage will be documented and you will be notified. The packaging and carton will be retained for 3 business days. Should you decide to submit a damage claim to the carrier, Projector Doctor must be notified within those 3 days or the packaging and carton will be discarded.

Projector Doctor is not responsible for damage that occurs during transportation.