When a customer completes the service request process, a case is automatically created and assigned to an Account Manager. The case is used to track and check the service status and is a communication tool between customers and their Account Managers.
Pending Receipt: Customer's unit has not arrived at our location.
Pending Credit Card Info: Customer's credit card information not on file. Please call (866) 377-7327 to provide the information so the service request may continue. Customer has the option to use the My Account tab on our web site to log in as a returning customer and update their personal profile.
Pending proof of purchase: Waiting for Customer's proof of purchase. Manufacturers require proof of purchase to verify warranty coverage. We can not process the repair as In Warranty with out proof of purchase. Please fax us a copy of the proof of purchase to (858) 726-0193 or mail to Projector Doctor, 12720 Danielson Court, Suite C, Poway, CA 92064.
Received, Evaluation In Progress: The unit has arrived at our location and is being evaluated/diagnosed.
Estimate Sent - Awaiting Customer Approval: An estimate of charges for the repair has been sent to the customer and Projector Doctor is awaiting approval of the charges before starting the repair process.
Repair Declined: The customer has declined the repair and the unit is shipped back to the customer.
Repair in Process: The customer has approved the charges for the repair and the unit is at a Technician's bench being repaired.
Repair Scheduled - Parts on order: A required part for the repair of this unit is not in stock at Projector Doctor. The part has been ordered, and we are awaiting its arrival to start the repair process.
Repair Complete - Shipped: The repair has been completed, inspected and shipped back to the customer. The customer can use the tracking number to check on their shipment.
Closed - Payment Received: The unit has been shipped back to the customer and payment has been received.