If you received a product other than what you ordered contact Customer Support to obtain a replacement and a Return Authorization (RA).
A replacement product will be shipped when the original product is returned. An advanced exchange can be arranged. You will be charged for the replacement product and you will receive credit when the original product is returned.
Please note the incorrect product must be sent back to us within 10 days with all the original packaging material.
E-mail to service@projectordoctor.com with your name, the order number, part number, description of items, quantity, and the reason for the return. We will reply to your e-mail with a Return Authorization number and shipping instructions.
All items returned without an approved RA number will not be processed or credited.
Once you have received an RA number, ship all returns with a copy of the original invoice to:
Projector Doctor
13880 Stowe Drive
Poway, CA 92064
The product must be returned in new, resalable condition. You must include all packaging materials. Packaging materials must not be torn or damaged. Any programming must be reset back to factory default. Display the RA number prominently on the outside of the box to avoid delays to your refund. Insure the returned part for its full value to protect yourself against loss. |
