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Please be aware that as of Nov 11, 2011 Projector Doctor only performs OUT OF WARRANTY repairs for InFocus products. If you have a Warranty or an Exchange request, please contact InFocus directly by visiting www.infocus.com Support (then click on Request Service RMA button on their toolbar) or by calling 877.388.8385 If you have an Out of Warranty Repair, in order to better serve you, please ship your InFocus projector according to geographic location as indicated below:
If you are in: Alabama, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, New Hampshire, New Jersey, New York, North
Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Washington D.C.
Please Ship your InFocus projector to our Atlanta facility:
Projector Doctor – Atlanta
115 Smoke Hill Lane
Woodstock, GA 30188
If you are anywhere else in USA, please send your InFocus projector to our California facility:
Projector Doctor - San Diego
13880 Stowe Drive
Poway, CA 92064
When shipping your projector in for service, it is extremely important
that great care is used to protect your property.
- Clearly mark your case number on the box.
- Remove any mounting brackets. Projector Doctor is not responsible for any loss or damage to mounting brackets.
- Move adjustable feet to the closed position.
- Remove non-standard lens (do NOT ship non-standard lens). Retract zoom lens.
- Include the standard lens and the lamp, but please DO NOT send in cables or remote controls. Projector Doctor is not responsible for any lost cables, remotes or soft cases.
- Ensure the packaging material and carton selected is sufficient. Most parcels experience a fair amount of wear. Select a container large enough to accommodate your shipment and the necessary cushioning/packaging material. Choose cushioning that will completely fill the spaces in your shipping box. We recommend using solid foam, bubble wrap or Styrofoam packaging peanuts (2 – 3 inches of packing material around units that weigh under 10 lbs, 4 – 5 inches around larger/heavier units). Solid foam provides the greatest degree of protection for larger valuables. All of the major shipping companies are automated; both machines and people will handle the carton.
- If you ship your projector to us in a hard case, we will ship it back to you in the case. Do not ship a projector in a case that is unsuitable for protecting your projector during transportation.
- Please be advised that your projector, once repaired, will be shipped back in a brand new plain brown box or in a custom hard case if provided. We do this for the safety of your property. Re-using cardboard boxes is an issue as the integrity of the package is compromised after it has been shipped twice.
- You have the option to insure your projector. Please make inquiries with your carrier for rates. You will also have the option to insure your projector on its way back to you (out of warranty service only). The insurance rates will be provided in the repair estimate sent to you once the unit has been evaluated.
- Projector Doctor is not responsible for mounting brackets, accessories or soft cases sent in with a projector. Per our shipping instructions, those items should NOT be sent in.
- Freight claim responsibility and insurance liability responsibility both belong to the customer
Your package and projector will be inspected upon receipt. Any damage will be documented and you will be notified. The packaging and carton will be retained for 3 business days. Should you decide to submit a damage claim to the carrier, Projector Doctor must be notified within those 3 days or the packaging and carton will be discarded.
Projector Doctor is not responsible for damage that occurs during transportation. |
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